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RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

We believe in designing and handcrafting the highest quality items and providing a quality service to match. We offer a 14-day grace period (from the date of receiving your order) to return an item in exchange for an online store credit.

All returns can be sent to our Indonesian returns address provided upon request.

 

WHAT IS YOUR EXCHANGE POLICY

We offer free exchanges (with the exception of postage and import duties costs on your exchange to us). To arrange an exchange, please email hammerandstonedesigns@gmail.com

 

I BELIEVE MY ITEM MAY BE FAULTY - WHAT DO I DO?

We have a dedicated in-house quality control team that checks every order before packing. In the rare case we have missed something, and you've received a faulty item, please contact us via hammerandstonedesigns@gmail.com along with your order number and a photo of your item.